Shipping policy

1.1 Electronic delivery. Digital licences, map bundles and other digital products are supplied electronically using the method applicable to the product and software provider. This may involve an email, account allocation or licence activation. No physical parcel is sent unless your order also includes hardware.

1.2 Fulfilment times. Digital delivery is not necessarily instant. Timing can depend on supplier processing, system availability and any account or vehicle information needed to fulfil your order. Any stated fulfilment estimate applies to the relevant product; receiving an order confirmation does not necessarily mean the licence is already active.

1.3 Your details. Please use an email address you can access and provide any details requested for your chosen product. Check your junk or spam folder if you are expecting an email. Contact us if the stated fulfilment time has passed or you cannot access your digital product.

1.4 Cancellation and faults. For digital content, the 14-day cancellation right ends only when supply begins with your prior express consent and acknowledgement that this right will be lost. The required confirmation must also be provided. Payment or an order confirmation alone does not remove your rights. See our Refund policy for further information. Your rights where digital content is faulty or not as described remain unaffected.

2.1 Courier services. Products dispatched from the UK are sent using reputable UK couriers. Products sent directly by an overseas supplier may use a different courier or international delivery service. The available service and delivery estimate depend on the item, dispatch location and destination.

2.2 Processing and transit. Preparing an order for dispatch and the courier’s transit time are separate stages. Please check the delivery information shown for the product or at checkout. We do not promise same-day dispatch or next-day delivery unless expressly stated or agreed for your order. An estimate does not remove your rights if delivery is late.

2.3 Tracking and mixed orders. Where tracking is available, we will provide the tracking details. If an order contains both digital and physical products, they may be fulfilled separately. Any delivery charges will be made clear before you pay.

3.1 Where your order comes from. Some products may be sent directly to you by our suppliers, including suppliers outside the UK. These products are not necessarily held in our UK stock. Direct supplier delivery does not mean next-day delivery, and international transit and customs processing may add time.

3.2 Product and order information. The product page identifies whether an item is UK stock or supplied directly by a UK or overseas supplier, including the dispatch country and availability. Estimated dispatch and delivery times, delivery charges and the treatment of import charges are shown on the product page or at checkout. Where a delivery quotation is required, please contact us before ordering. Your order confirmation records the agreed arrangements.

3.3 Changes to the arrangements. If the dispatch location or delivery arrangements change after ordering in a way that adds cost or materially changes the delivery time, we will contact you before proceeding. We will not switch to an overseas dispatch arrangement that introduces new charges without your agreement. If we cannot fulfil the agreed arrangement and you do not accept the alternative, we will refund the affected unfulfilled items and any applicable delivery charges.

3.4 Your point of contact. Your purchase is from VIMOTU. We remain your point of contact for order, delivery and return enquiries even when a supplier sends the parcel. Direct delivery does not remove your statutory rights or our responsibilities to you.

4.1 UK and international delivery. We welcome orders from customers in the UK and worldwide. Delivery availability depends on the product, destination, supplier and courier service, and applicable import, export and trade restrictions. We cannot fulfil an order where legal restrictions or supplier or courier limitations prevent supply or delivery. Available options are shown at checkout or confirmed with you before ordering. If no delivery option is shown for your address, contact us for a delivery quotation.

4.2 Delivery charges. Applicable delivery charges, including any destination or service surcharge, will be shown or explained before you pay. Physical delivery charges may still apply to a mixed order containing both hardware and a digital licence.

4.3 Customs and import charges. When goods cross a customs border, import VAT or other taxes, customs duty and courier clearance fees may apply. This can include delivery to a UK address when the goods are sent directly from an overseas supplier. Before you pay, we will explain which charges are included or collected by us and whether any charges will be payable separately by you. Where an amount cannot reasonably be calculated in advance, we will explain that additional charges may be payable.

4.4 Charges payable on arrival. Where the product page or checkout marks your order as “Import charges not included”, you are responsible for paying applicable import VAT, customs duty and courier clearance fees requested before release or delivery of the parcel. This does not apply to charges already collected by us or charges we are legally required to collect or pay. If you are asked to pay a charge that appears to have been collected already, contact us so we can help check it.

4.5 Current rules. Import rules and charges depend on the destination, the goods and their value. Check the destination’s official government or customs guidance for current information. For UK deliveries, see GOV.UK: tax and duty on goods sent from abroad. This guidance does not replace the delivery and charge information we must provide before you order.

5.1 Processing your order. Orders are processed after successful payment confirmation. We may need information reasonably necessary to verify payment or fulfil your order. If this affects fulfilment, we will contact you.

5.2 If we cannot fulfil an order. If we cannot accept or fulfil your order, we will let you know and refund any payment taken for the unfulfilled items and any applicable delivery charges without undue delay. Verification does not give us an unlimited right to retain your payment or delay delivery, and it does not remove your cancellation rights.

6.1 If your order is delayed. Supplier processing, technical issues, courier disruption, customs checks or severe weather can affect delivery. If we become aware of a delay affecting your order, we will explain the position and available next steps. Contact us if the stated delivery or fulfilment time has passed. Events outside our control do not remove your statutory rights.

6.2 Physical goods bought by consumers. Unless a different delivery period has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is made.

6.3 Missed deadlines. If we refuse to deliver, or miss a delivery deadline that was essential in the circumstances or that you told us was essential before ordering, you may be entitled to end the contract immediately. Otherwise, you can generally set an appropriate additional delivery period and end the contract if we still fail to deliver within it. Where you end the contract on these grounds, we will refund the sums due without undue delay. This does not limit any other remedies available to you.

7.1 Our responsibility. For consumer orders, physical goods remain at our risk until you, or a person you nominate to receive them, takes physical possession. Responsibility does not transfer to you simply because we have dispatched the parcel. If you independently appoint a carrier that we did not offer, different rules apply and risk passes when the goods are handed to that carrier.

7.2 Delivery problems. If your parcel is missing, arrives damaged or contains the wrong item, contact us. We will investigate with the courier and arrange the appropriate resolution, including a replacement or refund where required. You do not have to resolve our courier’s error yourself.

7.3 Information that helps. Please include your order number, any tracking reference and a description of the problem. Photos of damage to the item and packaging can help. Please report problems promptly, but this does not impose a shorter deadline for exercising your statutory rights.

8.1 Check your details. Please check your delivery address and contact details before paying. If you notice an error, contact us promptly. We will try to help, but changes may not be possible once fulfilment has started.

8.2 Returned or failed deliveries. If delivery fails or a parcel is returned to us, we will explain the available options. Where incorrect details you supplied or a missed delivery cause additional reasonable redelivery costs, we will explain those costs before you agree to redelivery. We will not charge you for correcting an error caused by us or our courier. A failed delivery does not automatically mean you lose your payment or statutory cancellation rights.

For help with a digital or physical delivery, email info@vimotu.com with your order number and the item concerned. You can also use our Contact page.

For returns, cancellations and refunds, please read our Refund policy. Contact us before sending an item back so we can provide the correct return instructions and address.