Shipping policy

1. Digital Products

1.1 Digital products, including software licences and virtual items, are delivered electronically.

1.2 No physical shipping applies to digital products.

1.3 Delivery times for digital products may vary depending on supplier processing and system availability.

1.4 We are not responsible for delays caused by third-party systems, verification requirements, or technical issues outside our control.

 

2. Physical Products

2.1 Physical products are shipped using third-party carriers.

2.2 Shipping times are estimates only and are not guaranteed.

2.3 We are not responsible for delays caused by carriers, customs processing, weather, or other events beyond our control.

2.4 Once an order has been dispatched, responsibility for the shipment transfers to the customer.

 

3. Order Processing

3.1 Orders are processed after successful payment confirmation.

3.2 We reserve the right to delay or cancel orders where additional verification is required.

4. Customs, Duties, and Taxes

4.1 Customers are responsible for any customs duties, import taxes, or fees imposed by local authorities.

 

5. Incorrect Shipping Information

5.1 Customers are responsible for providing accurate shipping details.

5.2 We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

 

6. Contact

6.1 Shipping-related enquiries should be sent to:
info@vimotu.com

 

Last updated: December 14, 2025