Terms of service

1.1 VIMOTU. VIMOTU is a UK-based online retailer of engine and gearbox tuning products, including digital licences and physical goods. You can contact us at info@vimotu.com or through our Contact page.

1.2 What applies to an order. These terms, the relevant product information and any specific arrangements agreed with you apply to your purchase. Our Shipping policy and Refund policy give further details. Our Privacy policy explains personal information handling; accepting purchase terms is not blanket consent to marketing or tracking.

1.3 Consumers and businesses. You are a consumer when you buy as an individual for purposes wholly or mainly outside your trade, business, craft or profession. Provisions describing statutory consumer rights apply to consumer purchases. Business purchases are addressed in section 18. Nothing in these terms removes a right that the law does not allow us to exclude.

2.1 Placing an order. You must be at least 18 and legally able to enter into the purchase. If ordering for a business or another person, you must have authority to do so.

2.2 Accurate information. Provide accurate contact, billing, delivery and relevant vehicle or software-account details. Tell us promptly if you spot an error so we can assess whether it can be corrected before fulfilment.

2.3 Account security. Keep sign-in details secure and do not sell or transfer your account. Tell us if you suspect unauthorised use. You are responsible for activity you authorise, but this does not make you automatically responsible for unauthorised activity caused by our failure or remove your payment rights.

3.1 Descriptions matter. The description, main characteristics and compatibility information provided for your purchase form part of the agreement where required by law.

3.2 Check the package. A licence, map bundle, hardware item, adapter, unlock or installation service is included only where the product description or our agreement says so. Check any stated requirements for additional hardware, software, subscriptions, compatible devices or third-party accounts.

3.3 Product-specific conditions. Any stated licence duration, permitted vehicles, transfer restrictions, access requirements and included updates apply to the relevant product. There is no universal lifetime-access or licence-transfer promise. This does not override a promise made for the product you buy.

3.4 Illustrations and changes. Images may illustrate a product or its use; the description identifies what is supplied. We can update listings for future purchases, but cannot use a later update to remove agreed features or change an existing order without a lawful basis or your agreement.

4.1 Review before paying. Select your product and options, add them to the basket, enter the requested details and review the order, delivery arrangements and total before submitting payment. You can correct details before submitting the order. Our order information and these terms are provided in English.

4.2 When an order is accepted. Submitting an order is an offer to buy. We accept your order when your payment has been successfully received. You do not have to wait for dispatch or activation for the contract to be formed. Keep your order confirmation and product information for your records. An accepted digital order is not necessarily already activated or ready to use.

4.3 Before acceptance. Before accepting payment, we may decline an order for a genuine reason, such as unavailable stock, an unresolved payment or security issue, a legal supply restriction, or a material listing error that you do not agree to correct. Once payment has been received and the order accepted, section 4.4 applies.

4.4 Changes after acceptance. We will not impose a replacement product, higher price or new delivery arrangement that adds cost without your agreement. If we cannot fulfil an accepted order, we will explain the position and refund the affected unfulfilled items and applicable delivery charges. This does not remove other remedies you may have for our failure to fulfil the contract.

5.1 Electronic supply. Digital products may be supplied by email, account allocation or activation through the relevant software provider. Fulfilment is not necessarily instant and can depend on the information and processing needed for the product. Check the stated fulfilment information.

5.2 Consumer cancellation period. For digital content supplied without a physical medium, consumers normally have 14 days from the day after the contract is made to cancel. The right is lost only when supply begins after your prior express consent to early supply and your acknowledgement that you will lose the cancellation right. The required confirmation must also be provided in a form you can keep. Merely placing an order, or our paying a supplier, does not by itself remove your rights.

5.3 Once supply has lawfully begun. Where the conditions in 5.2 have been met, we do not offer a change-of-mind cancellation or refund once supply has begun. This can include deciding not to use the licence or changing your vehicle. Your rights relating to faulty or misdescribed digital content remain intact.

5.4 Faulty or incorrect digital content. Digital content must be of satisfactory quality, fit for a particular purpose where the law requires, and as described. Where it fails to meet those standards, you may be entitled to repair or replacement at no cost, within a reasonable time and without significant inconvenience. If the legal conditions for a price reduction apply, that reduction can be up to the full price. Any refund due under these remedies is paid without undue delay and within 14 days after we agree you are entitled to it, using the original payment method unless you agree otherwise, without a refund fee. Other statutory remedies, including where we have no right to supply the content, are unaffected.

5.5 Licence use. Follow the applicable software licence terms made available for your product. Do not share activation credentials, bypass licence restrictions or assume a licence can be moved between vehicles or accounts. Supplier terms do not remove our obligations as the retailer.

5.6 Refund after a valid cancellation. If you exercise a statutory cancellation right for digital content, we refund any payment due back to you without undue delay and within 14 days after we are informed of your cancellation. We use the original payment method unless you agree otherwise and do not charge a refund fee.

6.1 Change of mind. For most physical goods bought online by consumers, you may cancel from the time you order until 14 days after the day you or your nominated recipient receive the goods. If one order is delivered in separate parts, the period normally runs from receipt of the last item or part. After notifying us, you have a further 14 days to send the goods back.

6.2 Handling and return costs. You may handle an item as reasonably needed to establish its nature, characteristics and functioning, as you could in a shop. A refund may be reduced for diminished value caused by handling beyond that, where the law allows. Original packaging helps protect the return but is not an absolute condition of statutory cancellation. You pay direct change-of-mind return costs only where this was properly disclosed before purchase. We pay necessary return costs for faulty or incorrect goods.

6.3 Refunds after cancellation. We refund the price and, where applicable, the basic outward delivery charge; we do not have to refund the extra cost of an upgraded delivery service you chose. We refund without undue delay and no later than 14 days after receiving the returned goods or evidence you have sent them back, whichever is earlier. If no goods were supplied, or we offered to collect them, the deadline is 14 days after we are informed of your cancellation. Refunds use the original payment method unless you agree otherwise, without a refund fee. Any deduction for handling must meet the conditions in 6.2; we do not charge a restocking or cancellation fee for exercising a statutory cancellation right.

6.4 Exceptions. A change-of-mind cancellation right may not apply to genuinely personalised or made-to-specification goods, or to sealed computer software that you unseal. An ordinary stock item does not become non-returnable simply because it is ordered from a supplier for you. Exceptions do not remove rights where an item is faulty or misdescribed.

6.5 Faulty, damaged or incorrect goods. Goods must meet the contract. Consumers generally have a short-term right to reject non-conforming goods within 30 days, subject to the statutory rules. After that, repair or replacement and, where the legal conditions are met, a price reduction or final rejection may be available. A request to report delivery damage promptly helps investigation but does not create a shorter legal claim deadline.

6.6 Tell us about a return. Email info@vimotu.com with your order details and a clear statement of cancellation or the problem. We will provide return instructions. A valid statutory cancellation does not depend on us first approving it. Further practical details are in our Refund policy.

7.1 Price and currency. The price and currency applicable to your order are shown before payment. VIMOTU is not VAT registered. This does not mean that overseas deliveries are exempt from import VAT or other import charges; see section 7.4. Delivery costs, any taxes we are legally required to collect and any optional extras must be disclosed before you agree to pay. A later price change does not alter an accepted order.

7.2 Errors. If we identify a material price or description error, we will explain it and ask whether you wish to proceed on corrected terms. We will not charge an increased price without agreement. Our rights concerning an already accepted order depend on the circumstances and applicable law, not a general right to cancel any order at will.

7.3 Payment and offers. You must be authorised to use the selected payment method. Any promotional code or offer is subject to the conditions displayed for that offer, including qualifying spend and exclusions. We will not introduce new offer restrictions after you have placed an order that qualifies.

7.4 Overseas dispatch and import charges. Goods may be sent directly by an overseas supplier, including to a UK customer. The product page or checkout must identify applicable delivery arrangements and whether import VAT, customs duty or courier clearance charges are included or payable separately. Where an amount cannot reasonably be calculated in advance, the possibility of additional charges must be disclosed. You are responsible only for separately payable charges properly disclosed for your order; this does not transfer taxes or charges we are legally required to collect or pay. See our Shipping policy.

8.1 Dispatch arrangements. We use UK couriers or direct delivery by product suppliers as described for the order. Overseas supplier dispatch can take longer than delivery from UK stock. The stated product or checkout information explains estimated dispatch and delivery times.

8.2 Delivery deadlines. For consumer goods, delivery must take place without undue delay and within 30 days unless a different period has been agreed. An estimate does not permit unlimited delay. If we miss a deadline, your rights can include setting an appropriate additional delivery period and then ending the contract, or ending it immediately where the legal conditions apply, such as an essential delivery deadline being missed.

8.3 Delays and missing parcels. Contact us if delivery is overdue or a parcel is missing or damaged. We remain your point of contact even when a supplier or courier fulfils delivery. Courier delays, customs processing and events outside our control do not automatically remove your statutory cancellation or refund rights.

8.4 Risk and ownership. For consumer orders, goods remain at our risk until you, or a person you nominate, takes physical possession. If you independently appoint a carrier we did not offer, risk passes when that carrier receives the goods. Ownership of physical goods passes once full payment and delivery have both occurred. Software ownership is not transferred: you receive the licence rights applicable to the product.

9.1 Information to check. Check your vehicle model, build year, engine, gearbox, hardware and current software against the product’s compatibility requirements. Some vehicles need an ECU/DME unlock, supported software, additional hardware or a particular connection method.

9.2 Ask if you are unsure. Give us accurate details if you request compatibility advice. Our assessment may depend on those details and any limitations we explain. If we confirm suitability for a particular purpose based on accurate information, these terms do not remove any responsibility the law places on us for that advice.

9.3 Safe installation. Follow the product provider’s installation and operating instructions, including any stated power-supply, connection, backup or vehicle-condition requirements. Use a suitably competent installer where the work requires it. Stop and seek appropriate advice if the vehicle or equipment shows a fault.

9.4 Changes to your setup. Vehicle modifications, dealer updates or later third-party software changes can affect compatibility. Check requirements again before an update or installation. This is not a blanket exclusion of our responsibility for a faulty product or incorrect information supplied by us.

10.1 Intended use. Use each product only for an application permitted by its description and instructions. A motorsport or off-road designation does not mean the product is approved for public-road use. Check the rules applying to the vehicle and where you intend to use it.

10.2 Insurance and manufacturer cover. Tuning or other modifications may affect insurance, manufacturer warranty cover, emissions or roadworthiness. Check the relevant insurer’s and manufacturer’s conditions and make any required disclosures. VIMOTU does not promise that a modification will preserve third-party cover.

10.3 Performance and condition. Results depend on the product, vehicle condition, fuel, supporting modifications and operating conditions. An illustrative performance figure is not a promise for every vehicle. Specific representations and legal rights relating to your purchase still apply.

10.4 Responsibility for damage. We are not responsible for damage caused solely by incorrect fitting, misuse or a pre-existing fault for which we are not responsible. We do not exclude liability for damage caused by our breach, negligence, inaccurate advice or a defective product where the law makes us responsible. Section 17 explains this further.

11.1 Ownership. Website text, images, branding and software remain subject to the rights of VIMOTU or their respective owners. Purchasing a product does not transfer ownership of its software, trademarks or other intellectual property.

11.2 Permitted use. You may view the website and save or print information reasonably needed to consider or document your purchase. Other copying, distribution, alteration or commercial reuse requires permission from the relevant rights holder unless the law permits it. Software use is also subject to the applicable licence.

11.3 Third-party brands. References to vehicle or product brands identify the relevant products or compatibility. They do not, by themselves, imply ownership of those brands or a manufacturer endorsement.

12.1 Independent services. Our store uses Shopify and may link to software providers, payment services or other websites. Services you obtain directly from another provider can have their own terms. That does not remove VIMOTU’s obligations for a purchase made from us or for work carried out on our behalf.

12.2 Software and updates. Providers control their software platforms and updates. Check the applicable product and licence information. We do not promise indefinite access or future features unless these are part of your purchase, but supplier changes do not automatically excuse a failure to provide what we agreed to supply.

12.3 Shopify data processing. Shopify hosts our store and processes personal information when you browse and buy. Shopify Network Intelligence is enabled, so Shopify also uses information from interactions with our store, other merchants and Shopify to provide enhanced services such as personalisation, analytics and advertising. Information may be processed by Shopify and other providers in other countries. See our Privacy policy, Shopify’s Consumer Privacy Policy and Shopify Privacy portal for details and choices. These terms do not replace consent where consent is required.

13.1 Honest contributions. Reviews and feedback must reflect your genuine experience and must not be unlawful, misleading, abusive or infringe another person’s rights. Do not include private information about someone else.

13.2 Permission to display a review. You retain ownership of your contribution. By submitting a public review, you give us a non-exclusive, royalty-free permission to host and display it with the display name and media you submit, using our review service as needed. This permission is for presenting customer feedback, not unrestricted ownership of your content.

13.3 Moderation. We may remove content that breaches these rules or legal requirements. We will not change a review’s meaning or treat a genuine negative review as a breach simply because it is critical.

14.1 Prohibited activity. Do not use the website for fraud, unlawful conduct, harassment, unauthorised access, distributing malicious software, interfering with services or infringing intellectual property. Do not attempt to defeat payment, account or software-licence protections.

14.2 Proportionate action. We may take steps reasonably necessary to stop or investigate misuse, including restricting relevant access. We will explain the reason where reasonably possible, unless doing so would compromise security or conflict with a legal restriction.

15.1 Website or account access. Access may be suspended where reasonably necessary for a serious breach, a genuine security issue or a legal requirement. Where a problem can be put right, we will normally give a reasonable opportunity to do so unless immediate action is justified.

15.2 Existing purchases. A restriction on website access does not automatically cancel a paid licence, remove an accepted order, forfeit your payment or prevent you exercising consumer rights. Contact us by email if you need help while account access is restricted.

15.3 Continuing obligations. Ending access does not remove rights or legitimate payment obligations that already arose. Only sums properly due remain payable; this does not prevent you disputing a charge or exercising a lawful right to withhold payment.

16.1 Statutory standards. Goods and digital content supplied to consumers must meet the applicable requirements for quality, description and fitness for purpose. Any service we agree to provide must be performed with reasonable care and skill. Manufacturer guarantees are additional to these rights, not replacements for them.

16.2 Website availability. Maintenance or technical faults can interrupt access to the website. We do not promise uninterrupted browsing, but this does not excuse a failure to fulfil an accepted order or prevent you contacting us about it.

16.3 Third-party products. Your statutory standards and remedies also apply to software and performance products supplied by us that are made by another provider.

17.1 Responsibility we retain. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. This includes your statutory rights concerning defective or misdescribed goods, digital content and services.

17.2 Consumer losses. Where we breach our agreement or fail to use reasonable care and skill, we are responsible for loss or damage that is a foreseeable result. A loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.

17.3 Loss outside our responsibility. We are not responsible for loss that is not caused by our breach or failure, or loss that was not reasonably foreseeable. For a purchase made wholly or mainly for personal use, we do not accept responsibility for business losses such as lost commercial profit, subject always to rights that cannot be excluded.

17.4 Damage from digital content. If digital content we supply damages your device or other digital content and the damage would not have occurred had we exercised reasonable care and skill, the law may entitle you to repair or compensation. This is additional to other rights that may apply. A general warning about tuning risks does not remove those rights.

17.5 Limiting avoidable loss. Both parties should take reasonable steps to limit avoidable loss once a problem becomes apparent. Contact us promptly and avoid continuing to use a product where doing so could cause further damage. This is not a fixed deadline that removes your rights.

18.1 Buying for business purposes. The consumer change-of-mind cancellation rules do not apply where you are genuinely buying as a business. Any commercial cancellation or return right depends on the agreed terms for that order. Your rights concerning a breach of contract or a defective product still depend on the applicable law.

18.2 Trade arrangements. Any additional trade, resale or service terms must be agreed before the order. These website terms do not establish a dealer account or authorise redistribution contrary to a supplier’s licence conditions.

18.3 Responsibility for conduct. Each party remains responsible for its own conduct and any loss it is legally responsible for causing.

19.1 Applicable law. These terms are governed by the law of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections under the law that would otherwise apply to your contract.

19.2 Where a claim can be brought. The courts of England and Wales can hear disputes. Consumers in Scotland or Northern Ireland may also bring proceedings in the courts of their home jurisdiction. Nothing in these terms takes away a consumer’s right to use another court where applicable law gives that right.

20.1 Remaining provisions. If a provision is found unlawful or unenforceable, it will not apply to the extent it is unlawful or unenforceable. The remaining terms continue only where the contract can fairly and lawfully operate without it.

20.2 Enforcing rights. A delay in exercising a right does not automatically mean that right has been waived. This applies to both you and VIMOTU.

21.1 What forms the agreement. These terms operate alongside the product description, the order details and any other information or assurances that the law treats as part of the contract. They do not cancel a specific promise we made about your purchase.

21.2 Policies and legal rights. The shipping and refund policies provide practical information. No wording in those policies is intended to reduce your statutory rights or the consumer protections explained in these terms. If information appears inconsistent, contact us for clarification; mandatory legal rights take priority.

21.3 No exclusion of misrepresentation. Nothing in these terms prevents a claim for fraud, fraudulent misrepresentation or another representation that the law does not allow us to exclude.

22.1 Future orders. We may update these terms for future use of the website and future purchases. The date below identifies this version. The version applying when your order was placed continues to apply to that order unless a change is lawfully agreed or required by law.

22.2 Existing rights. Continued browsing does not give us permission to rewrite an existing order, impose a new charge or remove an accrued right.

23.1 Contact us. Email info@vimotu.com with your order number, the issue and the outcome you are seeking. You can also use our Contact page. We will investigate and explain the available resolution.

23.2 Cancellation notices. Where you have a right to cancel, a clear statement sent before the deadline is sufficient; you do not need to use special wording or give a reason. Include enough information to identify the order.

23.3 Payment disputes. Contacting us can help resolve an issue quickly, but it is not a condition for exercising rights with your bank, card issuer or payment provider. We may provide accurate order, consent, delivery and activation records in response to a dispute. We do not prohibit legitimate chargebacks or payment claims.

23.4 Unresolved complaints. If we cannot resolve a consumer complaint, we will provide any information about an appropriate alternative dispute resolution body and our participation that the law requires. This does not prevent you seeking independent advice or bringing a claim in court.