Refund policy

1.1 How they are supplied. Our licences (including bootmod3 licences and OTS map bundles) are supplied digitally. As soon as you order, we place an order with the software provider and begin activating your licence. The provider charges us immediately, so this cannot be undone once started.

1.2 Your right to cancel. Online purchases normally come with a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, this right ends once supply has begun with your agreement. By placing an order for a digital product, you:

• expressly ask us to begin supplying your licence immediately; and
• acknowledge that you lose your right to cancel once supply has begun.

We confirm this in your order confirmation email.

1.3 No returns or refunds once processed. Digital products cannot be returned. Once your order has been processed, we cannot cancel it or give a refund for:

• a change of mind, or deciding not to use the licence;
• buying the wrong licence for your car;
• your car not being compatible, including an ECU/DME that needs unlocking or has had a dealer software update;
• selling or changing your car (licences are tied to one vehicle and cannot be transferred).

1.4 Check before you buy. We offer a free compatibility check. Message us with your car's model, year and engine (and VIN if you have it) before ordering. If you are unsure in any way, please ask us first.

1.5 If something is wrong on our side. If the licence we supply is faulty, not as described, or we sent the wrong product through our own error, please contact us. We will fix or replace it. If we cannot do that within a reasonable time, we will give you a full or partial refund, as the Consumer Rights Act 2015 requires.

1.6 Things we do not control. The software, its features and its updates are provided by the software maker. Problems caused by the car's condition, other hardware, cables or adapters, low battery voltage during flashing, or changes made by the software maker are not a fault in what we supplied. We will still help where we can.

2.1 Time limit. You can return a physical item for any reason. Tell us within 14 days of the day after it was delivered, then send it back within 14 days of telling us.

2.2 Condition. Items should be returned unused, not fitted, and in their original packaging with all parts, labels and instructions. You may handle an item as you would in a shop. If it comes back used, fitted, damaged or incomplete, we may reduce your refund to reflect the loss in value.

2.3 Return postage. For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service, as we cannot refund items lost on the way back to us.

2.4 How to return. Email us first with your order number and the item you are returning. We will reply with the return address. Please do not send items back without contacting us.

3.1 Tell us quickly. Please check your order when it arrives and let us know as soon as possible, ideally within 48 hours, with photos. This helps us claim from the courier.

3.2 Your rights. If an item is faulty, damaged or not what you ordered, you can reject it within 30 days of delivery for a full refund. After 30 days, we will repair or replace it, and if that is not possible, refund you. We pay the return postage for faulty, damaged or incorrect items.

3.3 Fitting and use. Parts should be fitted by a competent person. We are not responsible for loss or damage caused by incorrect fitting or by using a product for something it is not designed for. Some parts are sold for off-road or motorsport use only; it is your responsibility to use them legally.

4.1 How we refund. Refunds are made to your original payment method.

4.2 When. For physical items, we refund within 14 days of receiving the item back, or of you showing us proof that you have returned it, whichever is sooner. For accepted digital claims, we refund within 14 days of agreeing the refund.

4.3 What is refunded. For change-of-mind returns, we refund the item price and the original standard delivery charge (not any extra paid for faster delivery), less any reduction under 2.2. For faulty or incorrect items, we refund in full, including delivery.

• Digital products, software licences and activations once processing has started (see section 1)
• Items made or modified to your specification
• Sealed software or media that has been unsealed after delivery

This does not affect your rights if any of these items is faulty or not as described.

For any return, cancellation or refund, email info@vimotu.com with your order number.

If you have a problem, please contact us first so we can put it right. If a chargeback is raised for a digital order that was supplied as agreed, we will provide your card issuer with the order record, your agreement to immediate supply and the activation record. We may decline future orders where this policy is misused.

If you buy as a business rather than as a consumer, the consumer cancellation rights above do not apply, and digital orders are final once processed.

We may update this policy from time to time. The version shown when you placed your order applies to that order.