Privacy policy
1. Purpose and Scope of This Policy
1.1 This Privacy Policy explains how VIMOTU (“we”, “us”, “our”) collects, uses, processes, and protects personal information when you visit, use, or make a purchase from our website or otherwise interact with our services.
1.2 This policy applies to all users, customers, and visitors without exception.
1.3 By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Definition of Personal Information
2.1 “Personal information” refers to information that identifies, relates to, or can reasonably be linked to an identifiable individual.
2.2 Personal information does not include anonymised or de-identified data that cannot reasonably be linked to an individual.
3. Categories of Personal Information We Collect
3.1 Depending on how you interact with our services, we may collect the following categories of personal information:
a) Contact information including name, email address, billing address, shipping address, and telephone number.
b) Transaction information including products viewed, purchased, returned, exchanged, or cancelled, and order history.
c) Payment information, processed securely by third-party payment providers (we do not store full payment card details).
d) Account information including login credentials, preferences, and settings.
e) Communications including emails or messages sent to us.
f) Device and technical information including IP address, browser type, device identifiers, and network information.
g) Usage data relating to how you navigate and interact with our website.
4. Sources of Personal Information
4.1 We may collect personal information from the following sources:
a) Directly from you when you place an order, create an account, contact us, or otherwise provide information.
b) Automatically through your use of our website, including via cookies and similar technologies.
c) From service providers acting on our behalf.
d) From partners or third parties where permitted by law.
5. How We Use Personal Information
5.1 We use personal information strictly for legitimate business purposes, including to:
a) Process and fulfil orders, including delivery of digital licences.
b) Manage payments and prevent fraud.
c) Provide customer support and respond to enquiries.
d) Maintain and improve our website and services.
e) Communicate essential service-related information.
f) Comply with legal, regulatory, and accounting obligations.
5.2 We do not sell personal information to third parties.
6. Digital Products and Licence Fulfilment
6.1 For digital products and software licences, limited personal information may be shared with authorised suppliers solely for licence generation, validation, or activation.
6.2 Only the minimum information necessary to fulfil the order is shared.
7. Cookies and Tracking Technologies
7.1 We use cookies and similar technologies to enable essential website functionality, analyse performance, and improve user experience.
7.2 This may include tools such as Google Analytics and other third-party tools.
7.3 You may control or disable cookies via your browser settings; however, disabling cookies may affect website functionality.
8. Disclosure of Personal Information
8.1 We may disclose personal information to trusted third parties where necessary, including:
a) Payment processors
b) Digital licence suppliers
c) Shipping and logistics providers
d) Website hosting, analytics, and security providers
8.2 Third parties are authorised to use personal information only as necessary to perform services on our behalf and are required to protect it.
9. Relationship with Third-Party Service Providers
9.1 Our website and services are operated using trusted third-party service providers.
9.2 These providers process personal information solely as necessary to deliver and improve the services, including website hosting, checkout functionality, analytics, security, and fraud prevention.
9.3 Personal information submitted through our website may be shared with relevant third-party service providers where required to operate, maintain, and support the services, subject to appropriate data protection obligations.
10. Data Retention
10.1 We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
10.2 This includes maintaining records for legal, accounting, dispute resolution, and enforcement purposes.
10.3 When personal information is no longer required, it is securely deleted or anonymised.
11. Data Security
11.1 We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
11.2 No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
12. Your Rights
12.1 Depending on your location, you may have certain rights in relation to your personal information, including the right to:
a) Request access to personal information we hold
b) Request correction of inaccurate data
c) Request deletion of personal information
d) Object to or restrict certain processing activities
12.2 These rights are not absolute and may be limited or refused where permitted or required by law.
12.3 We may require verification of identity before processing any request.
13. Marketing Communications
13.1 Where permitted by law, we may send non-essential marketing communications.
13.2 You may opt out of marketing emails at any time using the unsubscribe option provided.
13.3 Service-related communications (such as order confirmations) will continue regardless of marketing preferences.
14. Children’s Data
14.1 Our services are not intended for individuals under the age of 18.
14.2 We do not knowingly collect personal information from minors.
15. International Data Transfers
15.1 Personal information may be stored or processed outside your country of residence.
15.2 Where required, we rely on recognised legal mechanisms to ensure appropriate safeguards for international data transfers.
16. Changes to This Privacy Policy
16.1 We reserve the right to update this Privacy Policy at any time.
16.2 Changes take effect immediately upon publication on our website.
17. Contact
17.1 For questions about this Privacy Policy or to exercise your data protection rights, contact us at: info@vimotu.com
Last updated: December 14, 2025